Selling-Timeshare.org

#996 The average sale takes a matter of hours. And that’s where 95% of sales training is focused. Not good. After a customer purchases, that’s when USE of product or service begins, and that’s where 95% of their time is spent. * What are you doing to create loyalty? * What are you doing to create word-of-mouth advertising? * What are you doing to create value in the mind of the customer? * What are you doing to create memorable moments? * What is your social media presence that focuses on customer communication and interaction? * What are you doing to create and ensure reorders? * What are you doing to earn referrals? * What are you doing to build a value-based relationship after the sale? * What are you doing to ensure it’s easy to do business with you? * What are you doing to ensure that everyone who answers your phone is happy, friendly, and helpful? * What type of customer service and customer loyalty training are you doing that ensures consistent, positive, helpful responses? ANSWER: Nothing or not enough. MAJOR CLUE: These questions are the HEART of your future. And for the most part, the answers are way below an acceptable level to ensure your future success. REALITY: It’s likely that your present actions will ensure that you’ll have significant customer attrition, or churn, or some other BS corporate buzzword that will cost major dollars in lost customers, and further ensure that your sales team will have to sell more than last year just to maintain present sales …